NICE vs Kapture CX Comparison in 2025

NICE

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NiCE unifies AI CX automation for enterprises. Boost efficiency & loyalty with intelligent virtual agents, AI copilots, & guaranteed voice quality SLA.

Kapture CX

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Transforming customer experiences in Retail, BFSI, Travel, and Consumer Durables with hyper-personalized AI-powered customer support automation for large enterprises.

NICE

Launched	1992-5
Pricing Model	Paid
Starting Price
Tech used	Google Tag Manager,Next.js,Gzip,OpenGraph,Webpack,Nginx
Tag	Customer Engagement,Customer Service

Kapture CX

Launched	2022-08
Pricing Model	Paid
Starting Price
Tech used	Google Analytics,Google Tag Manager,LinkedIn Insights,cdnjs,WordPress,Font Awesome,jQuery,Gzip,JSON Schema,OpenGraph,Apache
Tag	Customer Service

NICE Rank/Visit

Global Rank	101255
Country	United States
Month Visit	536352

Top 5 Countries

42.08%

9.53%

6.41%

3.2%

3.12%

United States India United Kingdom Canada Germany

Traffic Sources

2.92%

1.51%

0.1%

9.29%

45.16%

41.01%

social paidReferrals mail referrals search direct

Kapture CX Rank/Visit

Global Rank	1195517
Country	India
Month Visit	23596

Top 5 Countries

63.53%

11.32%

4.14%

3.96%

3.01%

India United States Indonesia United Kingdom Vietnam

Traffic Sources

2.41%

1.17%

0.11%

5.37%

60.34%

30.42%

social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing NICE and Kapture CX, you can also consider the following products

Genesys - Elevate CX with Genesys Cloud Agentic AI. AI Studio & Guides drive growth, loyalty, and productivity—seamless, scalable, and AI-powered across every channel. Trusted by leaders.

CCXai - Elevate customer engagement with CCXai, an AI-powered platform that unifies communication, empowers agents, and provides actionable insights.

Cognigy.AI - Cognigy AI Agents use generative AI to transform enterprise customer service. Deliver fast, personalized support across voice, chat, and web channels.

Delight AI - Delight AI: Your proactive, personalized AI concierge. Deliver seamless, omnichannel CX with deep customer memory. Boost loyalty & cut costs.

Observe.AI - Transform your contact center with Observe.AI. Autonomous AI boosts agent efficiency, enhances CX, and ensures 100% quality & compliance.