Surva.ai

Surva.ai is the all-in-one AI platform designed to automate customer feedback collection, boost social proof, and significantly reduce subscription churn. It transforms happy customers into public endorsements and turns raw survey data into actionable retention strategies, making it essential for growing SaaS businesses, product, marketing, and customer success teams. If you need clarity on customer intent and a mechanism to recover lost revenue, Surva.ai provides the tools for data-driven, scalable growth.

Key Features

Surva.ai leverages advanced AI and powerful integrations to streamline the entire customer feedback lifecycle, from creation to analysis and action.

• ✨ AI-Powered Survey Builder: Instantly generate targeted, fully customizable surveys simply by describing your business goals. The AI understands your intent and drafts goal-based questions, allowing you to move from concept to live survey in a single click, drastically accelerating the feedback loop.
• ⭐ Automated Review Requests: Connect Surva.ai to your purchase or signup events to automatically identify and reach out to your happiest customers. Send personalized review requests directly for major platforms like G2, Capterra, and Google, ensuring you consistently earn more 5-star reviews without manual tracking.
• 🛑 Smart Subscription Cancel Flows: Intercept potential churn with dynamic, customizable cancellation flows integrated natively with Stripe and other billing platforms. Trigger relevant offers, pause options, or personalized messages based on the customer’s stated reason for canceling, maximizing revenue recovery.
• 🧠 Advanced AI Insights & Analysis: Move beyond raw data. Surva.ai provides real-time, AI-driven analysis for every survey, testimonial, and cancel reason. Ask natural language queries like “Why are users churning?” and receive smart summaries, key takeaways, and actionable suggestions aligned with your initial goals.
• 💖 Wall of Love Testimonials: Effortlessly collect authentic customer testimonials and showcase them on your website using a beautiful, responsive "Wall of Love" display. The AI even curates the most impactful quotes by analyzing sentiment and relevance, ensuring you always present the most compelling social proof.

Use Cases

See how teams utilize Surva.ai to drive measurable results across the organization:

1. Guiding Product Roadmap Decisions

Product teams use targeted exit surveys and post-onboarding feedback collected via Surva.ai to discover critical pain points and validate feature priorities. By leveraging AI Insights, they don't just see what customers are saying, but immediately understand the underlying themes and receive clear action suggestions, ensuring roadmap decisions are always backed by current, goal-driven data.

2. Boosting Marketing Conversion Rates

Marketing teams automate the collection of testimonials and 5-star reviews from satisfied users. They then embed the Wall of Love directly onto high-traffic landing pages or use the collected social proof in ad campaigns. This immediate boost in credibility and trust provides verifiable evidence of product value, leading directly to higher conversion rates for new sign-ups.

3. Reducing Churn and Recovering MRR

Customer Success and Operations teams deploy the Smart Cancel Flow integrated with Stripe. When a customer initiates a cancellation, the system triggers an exit survey to capture the reason (e.g., "missing feature," "cost"). Based on the conditional logic, the user is instantly presented with a dynamic save offer—such as a time-based discount or a temporary plan pause—effectively recovering revenue that would otherwise be lost to immediate churn.

Why Choose Surva.ai?

Surva.ai delivers functional value and efficiency by integrating AI automation deeply into areas where manual intervention traditionally causes bottlenecks—survey creation, data analysis, and retention efforts.

• Automation Focus on Revenue: Unlike standard survey tools, Surva.ai focuses on high-value outcomes: automatically generating public reviews (driving acquisition) and integrating with billing systems to prevent churn (driving retention). This direct impact on MRR makes it a critical platform for sustainable growth.
• Actionable AI, Not Just Summaries: The AI Insights feature goes beyond basic sentiment analysis. It analyzes responses against your original survey goals, detects recurring churn themes, and provides clear, contextualized answers to your natural language queries, delivering genuine information gain without requiring dedicated data analysis time.
• Seamless Billing Integration: The native Stripe integration for cancellation flows provides a powerful, no-code solution for creating conditional retention paths. This allows businesses to test and deploy save offers instantly, optimizing recovery strategies in real-time based on performance stats.

Conclusion

Surva.ai equips your team with the automated tools necessary to capture authentic customer voice, translate it into actionable intelligence, and defend your subscription revenue. By automating feedback and retention, you gain the clarity needed to make smarter business decisions and accelerate growth with verifiable social proof.