What is Ioni?
ioni.ai 是一個由 AI 驅動的聊天機器人解決方案，旨在增強客戶支援。它可以利用使用者特定資訊，例如支援紀錄和帳戶詳細資訊，來處理一般詢問和複雜問題。該軟體還允許新增行動呼籲提示，並與公司資料無縫整合。ioni.ai 具備多語言支援和高回應準確度，簡化客戶服務流程，同時縮短解決時間。
主要特點：
1. 自動化客戶服務：ioni.ai 提供 AI 助理，可以根據簡要說明產生回覆草稿或提供延伸答案。此功能可自動解決典型的客戶詢問，提高處理常見問題的效率。 2. AI 聊天機器人：該軟體的 AI 聊天機器人功能允許自動回應一般非特定問題，模擬人類代理的行為。透過利用先進的 AI 技術，它提供的準確及時的回應通常超越了人類代理。 3. AI 搜尋：ioni.ai 具備強大的搜尋能力，可確保客戶或使用者提出的任何查詢都能獲得真正的結果。該系統在人類識別層級分析詢問的意圖和含義後，能有效地提供相關的解決方案。使用案例：
- 回覆一般非特定問題：標準詢問可以使用 ioni.ai 的聊天機器人解決方案在幾秒鐘內得到解答。其利用先進的 AI 技術，保證了不受人為因素影響的高品質回應。 - 回覆使用者特定問題：對於更複雜的問題，ioni.ai 利用使用者請求的動作從各種來源（例如支援紀錄或帳戶詳細資訊，如有必要，甚至銀行資訊）中擷取相關資訊，提供專門針對每位使用者量身打造的全面性答案。 - 回覆 RAQ（很少被問到的問題）：即使是困難的問題，如果所需的資訊可以在文件或資料庫中找到具有類似查詢的先前票證，也可以得到解答。透過自動改善功能，ioni.ai 隨著時間的推移而增強其知識庫，並輕鬆地找到與內容相關的查詢。 - 順暢的新人入職：有了自動化，培訓新的客戶支援代理變得更加有效率。ioni.ai 消除了記憶大量資訊的需要，使新員工能夠從第一天開始就提高工作效率。如何使用：
1. 透過提供說明或產生回覆草稿來設定您的 AI 助理。 2. 啟用 AI 聊天機器人功能，以自動回應一般非特定問題。 3. 利用強大的 AI 搜尋功能，以獲得真正的相關結果。 4. 使用小工具建構器工具自訂您的 AI 聊天機器人小工具。 5. 使用對話分析分析與客戶的對話，以提高 CSAT 分數。 6. 在必要時將客戶從聊天機器人轉移到人類代理。結論：
ioni.ai 透過自動化流程和改善效率來革新客戶支援，其先進功能包括自動化回應產生、準確的搜尋能力以及與使用者特定資料的無縫整合。有了這個軟體，企業可以簡化其工作流程、提供即時回應、提高 CSAT 分數，並確保客戶和支援代理之間的高品質互動，同時透過自我改善機制不斷學習和適應。立即開始您的 ioni.ai 之旅！
More information on Ioni
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Ioni was manually vetted by our editorial team and was first featured on 2023-05-13.
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