What is Open.cx?
Open 是一個突破性的 AI 驅動客戶支援平台，旨在徹底改變企業處理客戶詢問的方式。憑藉其先進的功能，Open 可以透過電話、網路、WhatsApp 和電子郵件等多種管道，管理絕大多數的支援流量，大幅減少人力代理的負擔。該平台不僅處理查詢，還採取行動，更新數據，並與 Zendesk 和 Intercom 等現有系統無縫整合。Open 的主要目標是透過提供快速、準確和多語言的支援來提升客戶滿意度，同時降低營運成本。
主要功能
自動化支援處理?
Open 有效地管理 80% 的客戶支援詢問，減少對大量人力干預的需求。
經濟高效的解決方案?
為企業節省超過 50% 的成本，相當於每個客戶支援代理每年節省約 10 萬美元。
多管道支援???
提供電話、電子郵件和網路等全面的支援，確保客戶可以透過他們偏好的管道聯繫。
可操作的智能?
能夠採取預約或更新客戶帳戶等行動，提升整體客戶體驗。
無縫整合?
輕鬆整合 Zendesk 和 Intercom 等熱門平台，提高現有客戶支援系統的效率。
使用案例
牙科診所支援?
一家牙科診所使用 Open 來處理預約和回答常見的患者查詢，大幅減少等待時間並提高患者滿意度。
電子商務客戶服務?️
一個電子商務平台整合 Open 來管理訂單詢問和處理退款，導致更快的響應時間和更高的客戶信任度。
軟體公司技術支援?
一家軟體公司採用 Open 來提供即時的技術支援和故障排除，提升使用者體驗並降低支援成本。
結論
Open 不僅僅是一個工具，它是一個變革性的解決方案，適用於希望簡化其客戶支援運營的企業。透過自動化例行詢問和行動，Open 讓人力代理可以專注於更複雜和個人化的支援任務。該平台與現有系統整合的能力使其成為任何企業客戶支援工具包中多功能的補充。憑藉 Open，企業可以實現顯著的成本節省，同時為其客戶提供無與倫比的支援。擁抱 Open 的客戶支援未來，體驗其中的差異。
More information on Open.cx
Launched
2020-01
Pricing Model
Freemium
Starting Price
Global Rank
7013298
Follow
Month Visit
<5k
Tech used
Google Analytics,Google Tag Manager,Framer,Google Fonts,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
56.73%
43.27%
Egypt
United States
Traffic Sources
62.2%
16.24%
13.47%
6.78%
1.25%
0.06%
Direct
Search
Social
Referrals
Paid Referrals
Mail
Open.cx was manually vetted by our editorial team and was first featured on 2024-06-10.
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更多 替代方案-
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