What is Support Board?
Support Board 是一款功能強大的軟體解決方案，旨在簡化並增強客戶支援流程。它利用了 AI 驅動的聊天機器人和一個多功能的聊天系統，可在 WhatsApp、簡訊、電子郵件等各種管道自動化客戶服務。透過 Support Board，您可以減少現場代理的工作負擔、提升客戶互動，並有效地管理客戶互動。
主要特色：
AI 驅動的聊天機器人：Support Board 讓您可以建立並部署 AI 驅動的聊天機器人，可以立即協助客戶。這些聊天機器人高度可自訂，且可以使用您自己的文件或網站內容進行訓練。它們可以處理例行詢問，甚至可以解決進階查詢，讓客戶互動更有效率。
對話型行銷：透過即時聊天、彈出式訊息和自動化功能，增強您的客戶互動。Support Board 讓您可以傳送彈出式訊息、歡迎訊息和追蹤訊息，以引導客戶完成銷售漏斗，最終轉換更多潛在客戶。
全通路支援：有了 Support Board，您可以無縫地管理不同通路上的客戶對話。它支援直接訊息、簡訊、電子郵件和支援票證。此外，它可以回覆來自流行平台的訊息，例如 WhatsApp、Messenger、Telegram、Twitter、WeChat 和 Google 商業訊息。多語系的機器人可以使用多達 32 種語言進行溝通，確保為國際客戶提供優質服務。
使用案例：
有效率的客戶支援：使用 Support Board 自動化重複性任務並處理例行客戶詢問。聊天機器人可以提供即時協助，讓現場代理有更多時間專注於更複雜的問題，進而更快地解決問題。
對話型行銷：透過傳送目標訊息、彈出視窗和追蹤訊息，來執行對話型行銷策略，引導潛在客戶完成銷售漏斗。這可以大幅提升轉換率。
績效追蹤：透過詳細的報告和客戶意見，評估您的客戶支援團隊的績效。代理評分功能可讓您監控並提升代理提供的支援品質。
多通路互動：在客戶偏好的平台上與客戶建立聯繫，包括流行的通訊應用程式和社群媒體。Support Board 確保您在客戶所在的位置提供服務，進而增強他們的整體體驗。
結論：
Support Board 是一款多功能且有效率的軟體解決方案，讓企業能夠在最佳化支援營運的同時，提供卓越的客戶服務。透過利用 AI 聊天機器人、對話型行銷工具和全通路支援功能，Support Board 能讓企業簡化流程、增加客戶互動，並最終提升客戶滿意度。透過 Support Board，您可以有效地管理客戶互動並在更短的時間內解決更多問題，使其成為任何以客戶為中心的組織的寶貴資產。立即取得 Support Board 的終身使用權，徹底革新您的客戶支援體驗。
More information on Support Board
Launched
2017-07-05
Pricing Model
Freemium
Starting Price
Global Rank
792365
Follow
Month Visit
32.8K
Tech used
Bootstrap,jQuery,Nginx
Top 5 Countries
18.52%
13.09%
11.76%
7.7%
3.88%
United States
United Kingdom
Viet Nam
India
Mexico
Traffic Sources
43.12%
38.73%
13.8%
3.66%
0.53%
0.09%
Search
Direct
Referrals
Social
Paid Referrals
Mail
Support Board was manually vetted by our editorial team and was first featured on September 4th 2025.
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