What is Package.ai?
Package.AI is an AI customer engagement platform that combines customer support, delivery operations, feedback and reviews, website chat, sales chat, re-marketing and upselling into one comprehensive solution. It is specifically designed for home furnishing retailers and service providers to enhance customer satisfaction and drive sales.
Key Features:
1. Cross-Journey Interactions: Package.AI offers a fully integrated chat system that covers sales, fulfillment, and support in one single thread. This allows for seamless communication with customers throughout their entire journey.
- Benefit: Improved Net Promoter Score (NPS) by over 50%.
2. Customer-Centric Last-Mile Operations: The platform optimizes all workflows related to last-mile operations such as delivery scheduling, routing, tracking, and driver/contractor management.
- Benefit: Reduced failed deliveries by 40%.
3. Tailored Upsell and Reviews Automation: Package.AI leverages last-mile intelligence to automate personalized upselling recommendations and review requests based on each customer's specific purchase history.
- Benefit: Increased 5-star reviews by 100%.
Use Cases:
- Home Furnishing Retailers: Package.AI helps furniture retailers streamline their operations by integrating customer engagement with last-mile logistics. This improves the overall shopping experience while reducing costs associated with failed deliveries.
- Service Providers: Whether it's a home improvement service or appliance installation company, Package.AI enables service providers to optimize their last-mile operations through efficient scheduling, route optimization, real-time order tracking,and automated feedback collection.
Conclusion:
Package.AI revolutionizes the way home furnishing retailers and service providers engage with customers throughout their journey. By combining AI-powered customer support with optimized last-mile operations,it drives higher NPS scores,reduces costs,and increases sales through tailored upselling opportunities.The platform's ability to seamlessly integrate into existing retail systems makes it a valuable tool for businesses looking to improve efficiency while delivering exceptional customer experiences.
More information on Package.ai
Launched
2017-12
Pricing Model
Paid
Starting Price
Global Rank
170161
Follow
Month Visit
303.2K
Tech used
Google Tag Manager,HubSpot Analytics,unpkg,WordPress,Bootstrap,jQuery,Gzip,JSON Schema,OpenGraph,RSS,Nginx,YouTube
Top 5 Countries
97%
1.75%
0.44%
0.37%
0.33%
United States
Canada
Australia
India
Israel
Traffic Sources
0.82%
0.13%
0.08%
8.59%
9.93%
80.44%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Package.ai was manually vetted by our editorial team and was first featured on 2023-12-16.
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